Delivery Info

1. Free Delivery Offer

We offer FREE standard delivery on all orders over £75 (ex VAT) within mainland UK.

Orders under £75 (ex VAT): £5 delivery charge
Delivery charges (if applicable) are clearly shown at checkout.

Standard Delivery Times

✅ Standard delivery: 3–5 working days from despatch
✅ Large items, manufactured items, and made-to-order products: up to 15 working days, unless otherwise stated on the product page

Delivery times are estimates and may vary depending on product type and location.

2. Order Processing (Weekdays)

Orders placed before 1:00 pm on weekdays are processed the same day and dispatched for delivery within 3–5 working days, subject to stock availability.

3. Weekend & Bank Holiday Orders

Orders placed on weekends or UK bank holidays will be processed on the next working day and delivered within 3–5 working days from despatch.

4. Next Day Deliveries

Next Day or Next Working Day delivery is not available via the website.

If you require an urgent delivery, please contact us directly to check availability and pricing:
📞 01372 450667
📧 [email protected]

5. Stock Availability & Lead Time Updates

If your order requires additional lead time (for example, if it is:

Out of stock
Manufactured to order
Bespoke or customised

We will notify you on the same day or the next working day before processing your order.

For stock or lead time enquiries prior to ordering, please contact us:
📞 01372 450667
📧 [email protected]

6. Engineered / White Glove Delivery

If you require a White Glove Delivery service, including delivery, assembly, positioning, and demonstration, please contact us to discuss availability.

📞 01372 450667

Engineered Delivery Services

Rise & Recline Chairs
- FREE engineered delivery within 50 miles
- Nationwide engineered delivery: from £95 to £135
Electric Beds
- 2-person delivery & installation service available
- Please call for pricing and availability

Availability and costs will always be confirmed before booking.

❌ Cancellation Policy

You have the right to cancel your order within 14 calendar days from the date of sale, in accordance with the Consumer Contracts Regulations.

After this period, cancellations cannot be accepted.

If you wish to cancel:

Please contact us first to see if we can resolve your issue.
If no mutual solution is reached, a written cancellation request must be submitted to the business directors.

🔄 Returns Policy

In the unlikely event of a picking or dispatch error, please contact us immediately upon receipt. We will arrange collection of the incorrect item and delivery of the correct product.

You may unpack and inspect goods purchased from us. However, any returned items must be:

Complete
Unused
Undamaged
In original packaging

RiserRecliner.co.uk reserves the right to charge for repair, refurbishment, or replacement if returned goods are damaged or not in “as new” condition.

⚠️ Bespoke & Made-to-Measure Products

Due to the handmade and specialised nature of bespoke or made-to-measure products, returns are not accepted unless the item is faulty or supplied incorrectly.